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Unable to save

Gravity Support Forums » Plugin Support » Gravity Forms

  1. nandop
    Member

    Just installed GF, made a huge form and cannot save it. The message says: "There was an error while saving your form. Please contact our support team".

    I've read all topics about the issues around inability to save new forms and tried all solutions, from checking PHP memory to reinstall the plugin in a fresh installation. And I already have the 1.6.3.2.1 plugin version.

    However, my WP showed some warning messages after installing the plugin (although it finished the installation successfully and activated the plugin). 11 messages in total, to be precise. All of them started with "Wordpress database error:", and 8 of them also had " [Unknown character set: 'iso']". It doesn't seem an issue of permission, but here it is anyway.

    Any ideas?

    Thanks,

    Posted 12 years ago on Monday March 19, 2012 | Permalink

  2. Kerry
    Member

    I just installed GF version 1.6.3.3 and had the same (2) type of error messages - mine dealt with multiple licenses. Also got to that point while troubleshooting getting the same "There was an error while saving your form. Please contact our support team" message. It worked fine last night and a few time earlier this morning.

    Support ticket also submitted as requested in the original contact support message.

    Posted 12 years ago on Wednesday March 21, 2012 | Permalink

  3. jreinford
    Member

    I've just upgraded to 1.6.3.3 and lost the ability to edit my form!!! HELP!

    Posted 12 years ago on Wednesday March 21, 2012 | Permalink

  4. Kerry
    Member

    UPDATE: (at least for me)
    I went back to create a new form thinking that I might just need a new form... I needed the same information in this new form so I compared to the info of the old form... In the first block of the form, Conditional logic had been checked (automatically? I don't remember adding it there) which would cause my form to not be shown anywhere.

    Needless to say setting the forms settings module of the form to NOT having conditional logic applied resolved my issue.

    Posted 12 years ago on Wednesday March 21, 2012 | Permalink