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Unable to Save Form - All Menus will not collapse

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Tiger33
    Member

    I've just re-installed Gravity forms

    but I'm unable to create forms currently due to a really strange error which means everytime i load gravity forms admin to edit or create a form - the right hand menu showing all avaiable field types is fully extended

    This hides the save / update button so I cant save my form :-(

    Please help

    Error i see in error console is

    Error: parentOffset is null
    Source File: wp-content/plugins/gravityforms/js/jquery.dimensions.js?ver=1.6.1
    Line: 94

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink

  2. Chris Hajer
    Key Master

    This is not a common error. Sounds like you have a theme or plugin conflict. Please start by testing for themes and plugin conflicts.

    http://rkt.gs/testing

    Please report your results. Thank you

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink

  3. Tiger33
    Member

    Hi Chris

    thansk for the quick response.

    I've tried all of the above but still no go :-(

    Still keep receiving this error

    this error is also stopping me from clicking on any form elements to edit names / advanced options etc

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink

  4. Carl Hancock
    Administrator

    I would suggest completely uninstalling Gravity Forms by going to the Settings page under Forms (Forms > Settings) and using the Uninstall option. Once uninstalled, then delete it. Re-upload new files and re-activate.

    If you continue to have an issue, let us know. Chris is correct. I've never seen this error before. So it's either a theme or plugin conflict... or possibly a PHP memory issue (specifically a lack of available PHP memory which requires you to increase your available memory).

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink

  5. Tiger33
    Member

    Yep found the b4%tard causing the problem ;-)

    Its a plugin called Scroll To Top
    http://www.nerdhead.com.br/en/scroll-to-top-en/

    disabled and all is good in the world now

    dont really need it anyway

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink

  6. Chris Hajer
    Key Master

    Thank you for the update and reporting the plugin conflict.

    Posted 12 years ago on Wednesday November 23, 2011 | Permalink

This topic has been resolved and has been closed to new replies.