PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Unanswered Posts?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. All
    Member

    I was wondering why are there unanswered posts in the support forum? Is that not the official means to receive support on theses plugins? Should all customer support related request go through the http://www.gravityhelp.com/contact-us/ page?

    thanks.

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  2. David Peralty

    We do the best to answer every question, but some times there are duplicates, issues that resolve themselves by the time we contact the parties involved, and others that just get by us due to the number of posts we receive. I think if you looked at how many questions we've answered versus how many we haven't, you would find it to be a small percentage overall.

    Please continue to use the forum for any issues and we will continue to do our best to support issues as they come up.

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

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