PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Update Form button is not working

Gravity Support Forums » Plugin Support » Gravity Forms

  1. alzolidini
    Member

    Hi - I just bought gravity forms yesterday so I believe it is the latest version. I was able to set up my forms no problem but when I go in to make some changes (move around the order of the questions) and I hit "update form" I get the "saving form, please wait" message but nothing ever happens. It continues to save the form but doesn't stop and therefore doesn't actually save any changes. When I hit refresh on my browser, it has erased all of the edits I previously made.

    Any suggestions? I hope it's something that is fixable because other than that I really love the forms. :)

    http://www.tabitharheaphotography.com

    thanks!
    Tabitha

    Posted 13 years ago on Sunday March 20, 2011 | Permalink

  2. Carl Hancock
    Administrator

    It's probably either a server configuration issue or a file permission issue.

    If you send us a WordPress admin login for the site via our Contact Us form we can take a look and see what is going on. Reference this forum post when contacting us so we know what it is in reference to.

    Posted 13 years ago on Monday March 21, 2011 | Permalink

  3. alzolidini
    Member

    I sent you the info via the contact form. thanks!

    Posted 13 years ago on Monday March 21, 2011 | Permalink

  4. alzolidini
    Member

    hi - I'm checking to see if you replied (the email address you have on my profile is actually my husbands so I'm not sure if you've sent a response yet). thanks

    Posted 13 years ago on Wednesday March 23, 2011 | Permalink

  5. Carl Hancock
    Administrator

    Just making sure you received my response via email. I checked out your site and was not able to recreate the issue. I could create and edit forms without a problem. Here are some screenshots of updating your New Clients form and saving changes:

    Moved Thank You Block and Saved:
    http://grab.by/9L3w

    Moved Thank You Block Back and Saved:
    http://grab.by/9L3A

    Posted 13 years ago on Tuesday March 29, 2011 | Permalink