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Upgrade failed to link with original key

Gravity Support Forums » Plugin Support » Gravity Forms

  1. charterhouse
    Member

    My colleague purchased a personal license the other day (the account I'm logged into) then I tried to upgrade the account to a business license.

    However it has not linked as I had not entered the license key in our wordpress plug-in install.

    What do I need to do?

    Posted 12 years ago on Monday August 8, 2011 | Permalink

  2. Carl Hancock
    Administrator

    If the license key isn't entered on the Settings page of Gravity Forms then you shouldn't be able to upgrade from the Settings page of Gravity Forms. How/where did you upgrade this license key?

    Posted 12 years ago on Monday August 8, 2011 | Permalink

  3. charterhouse
    Member

    The website it's installed on isn't public at the moment, if you have e-mail I can send you a link though.

    My paypal transaction ID is #8GB1084414099041Y

    Posted 12 years ago on Monday August 8, 2011 | Permalink

  4. Carl Hancock
    Administrator

    How did you perform the license upgrade? Did you do it via the Settings page of Gravity Forms on the WordPress site or did you do it via the My Account page of the support site?

    Posted 12 years ago on Monday August 8, 2011 | Permalink

  5. charterhouse
    Member

    It was done through a link underneath the campaign monitor add-on within our wordpress site.

    Posted 12 years ago on Monday August 8, 2011 | Permalink

  6. Carl Hancock
    Administrator

    Email me any information, such as any emails you received, on this to carl@rocketgenius.com. I don't see a PayPal transaction with that ID and you can't upgrade from the Plugins page. You can only upgrade from the Settings page or the My Account page and only if a license key is present. If your key wasn't entered, i'm not 100% sure what you did. You may have purchased another license.

    Posted 12 years ago on Monday August 8, 2011 | Permalink

  7. charterhouse
    Member

    I have e-mailled you details.

    Thanks

    Posted 12 years ago on Monday August 8, 2011 | Permalink

  8. charterhouse
    Member

    Just want to confirm you received my e-mail yesterday?

    Posted 12 years ago on Tuesday August 9, 2011 | Permalink

  9. Carl Hancock
    Administrator

    Yes, we have updated that license key to a Business License. If you've entered it on the Settings page of Gravity Forms it should now be reflected on the Add-On manager page. You may need to refresh the page. I would suggest going to the Settings page and make sure your license key is entered and then save settings again to re-validate the key.

    Posted 12 years ago on Tuesday August 9, 2011 | Permalink

  10. charterhouse
    Member

    Appears to be working now, thank you for your help.

    Posted 12 years ago on Tuesday August 9, 2011 | Permalink

This topic has been resolved and has been closed to new replies.