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Upgrades, Serious Question

  1. Why, in order to receive upgrade pricing, do we have to submit a form?

    Surely it would be fairly simply to publish a grid of upgrade prices from each grade to another and just let us click a buy button?

    Or are you giving preferential pricing to some? Are some customers more equal than others?

    Posted 9 years ago on Wednesday April 14, 2010 | Permalink
  2. There is no special upgrade pricing. Upgrades aren't a discount mechanism.

    If you want to upgrade to the next level we credit you the value of your existing license in the form of a coupon code. This way you do not lose the money you have already invested in the product.

    If you purchased the Multi-Site License ($99) and would like to upgrade to the Developer License ($199) we generate you a coupon code equal to the amount you paid for the Multi-Site License ($99) so you would upgrade to the next level by paying the difference ($100).

    A form is used to request the coupon code because it is created specifically for that customer.

    Posted 9 years ago on Wednesday April 14, 2010 | Permalink
  3. Okay, thanks Carl, I'll submit the form.

    Posted 9 years ago on Wednesday April 14, 2010 | Permalink