PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Uploaded files are all corrupt

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Emily
    Member

    Hi,

    I maintain a website that uses Gravity Form's File Upload Field. We have 2 forms that utilize this field.

    http://www.paperchase.net/getting-started/ftp-info/

    and

    http://www.paperchase.net/ordering/custom-quotes/

    Both of these forms were functioning normally as of August 18th. Today we had a problem with one of the files someone uploaded and now every new file that I upload is not working. They are all displaying a size of 0kb.

    I havent made any changes to the Gravity Forms recently so I am not sure what is causing this sudden problem.

    Could this be caused by the fact I am running Word Press 3.0 and Gravity Forms 1.5.

    Please let me know if you have any suggestions.

    Thanks,
    Emily

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  2. Carl Hancock
    Administrator

    This sounds like a web server problem. The server handles the upload. I would suggest making sure the file permissions are correct on the Gravity Forms upload folder in wp-content/uploads. I would also suggest turning WordPress debug mode on and then testing the file upload to see if you encounter any errors.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink