PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Valid email returns HTML code

Gravity Support Forums » Plugin Support » Gravity Forms

  1. opmdesign
    Member

    Hi, I have received this complaint a few times. When the user submits the form using valid email syntax, the form returns an error and HTML code in place of the email address. Please see screen capture. This particular form seems to be filled out in Windows XP using Chrome.

    http://i46.tinypic.com/2ni1wdx.jpg

    Thank you.

    Posted 11 years ago on Wednesday January 30, 2013 | Permalink

  2. Chris Hajer
    Key Master

    Can you post a link to the page on your site where the form is embedded? I've never heard of this problem before and would like to take a look. Thank you.

    It's possible this is from a plugin conflict. Do you have any plugins which auto-hyperlink email addresses found in the post body? It's possible that is doing this. You can check for plugin conflicts by following these instructions http://rkt.gs/testing

    Posted 11 years ago on Thursday January 31, 2013 | Permalink

  3. opmdesign
    Member

    Thanks for the reply. I did have an email address encoder plug-in installed. I have deactivated it, we will see if this helps.

    Thanks for the reply.

    Posted 11 years ago on Friday February 1, 2013 | Permalink

  4. Chris Hajer
    Key Master

    Let us know if that does the trick.

    Posted 11 years ago on Saturday February 2, 2013 | Permalink