PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

White screen when trying to save a form

  1. When saving my form all I see is white screen.
    I increased memory to 128M, tried to disable all plugins, no php errors when debug is turned on.
    Pages work ok.
    Tried in Firefox and Chrome.
    It was working ok before, theme is custom developed. It still working on staging server, so I think it some sort of server / configuration problem.

    I can't loose GF forms data, so didn't uninstall it completely and reinstalled from scratch.

    Posted 11 years ago on Thursday August 23, 2012 | Permalink
  2. If you are getting a white screen, you likely have an Internal Server Error (code 500.) That should be logged somewhere, or displayed. You need to find out what the error is so we can help you fix it. The white screen is the symptom, but we need to see what caused it.

    There is no need to uninstall and reinstall. It probably would not help.

    You can also try the default Twenty Eleven theme to see if it's a theme conflict. When it is a theme conflict, it's usually something in the theme's functions.php causing the problem.

    Posted 11 years ago on Friday August 24, 2012 | Permalink